When will I get my deposit back?

When you pick up your vehicle:

you need to provide a security deposit. This is to cover any additional charges such as fuel, tolls, or others explained in the Terms & Conditions. The amount of the deposit will vary depending on the level of insurance coverage that you have. 

Note: We charge the maximum deposit in the case you have insurance with your own provider. You will need to claim any costs back from your insurance separately. 

When you return your vehicle :

And there are no additional charges, Europcar will request the release of your deposit with the bank within 24 hours.

The time before you see the updated balance on your credit card will vary based on the issuing bank. Most card issuers take 3-10 business days to process this request, also, some holds, starting from the day of pick up, may last as long as thirty days. Please contact your bank if you are unsure if the amount has been released. 

 

Note: You will not receive a notification from your bank or see this release as a transaction on your account. The deposit is a pre-authorization hold, no actual transaction is taking place - this means that you will no longer see a pending amount for authorization of the deposit on your credit card statement.

 

This period could be different depending on the country.  This information can be found in the pages concerning the Specific Terms & conditions per country.