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Frequently Asked Questions
My driving licence has been stolen; can I present a theft declaration instead?
What documents do I need to present at the Europcar counter when I pick up my vehicle?
What is a Rental Agreement ?
Can I drive into another country?
What do I need to do in the event of loss of keys ?
What do I need to do in the event of Loss or theft of the vehicle?
Do I need to carry out any vehicle maintenance during the rental?
When do I have to return the vehicle?
What should I do if the rental vehicle is stolen?
What type of fuel should I put in the vehicle?
Where do I have to drop off my vehicle?
Can I extend my rental contract ? (up to 24h on the phone, longer in the station)
What do I do in the event of a breakdown, accident, or vehicle damage?
During Rental > COVID-19 INFORMATION
What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?
During Rental > Damages after pickup
Can I report damages after I picked up my vehicle?
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