Frequently Asked Questions

During Rental

• My driving licence has been stolen; can I present a theft declaration instead?
• What documents do I need to present at the Europcar counter when I pick up my vehicle?
• What is a Rental Agreement ?
• Can I drive into another country?
• What do I need to do in the event of loss of keys ?
• What do I need to do in the event of Loss or theft of the vehicle?
• Do I need to carry out any vehicle maintenance during the rental?
• When do I have to return the vehicle?
• What should I do if the rental vehicle is stolen?
• What type of fuel should I put in the vehicle?
• Where do I have to drop off my vehicle?
• Can I extend my rental contract ? (up to 24h on the phone, longer in the station)
• What do I do in the event of a breakdown, accident, or vehicle damage?

During Rental > COVID-19 INFORMATION

• What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

During Rental > Damages after pickup

• Can I report damages after I picked up my vehicle?