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Frequently Asked Questions
How do I know if my reservation/booking is confirmed?
Is it possible to Modify/Cancel my reservation after it is confirmed?
Is it possible to view my reservation after it is confirmed?
What is the Europcar Reservation Guarantee policy?
Is there a minimum / maximum age for renting a vehicle with Europcar ?
Can I book a vehicle and pay for it even if I won’t be the person who picks it up and drives it ?
If I have forgotten my driving licence, can I still hire the vehicle?
My driving licence will expire soon, can I still rent a vehicle?
Can I register additional drivers?
How can I upgrade the vehicle I booked?
Do I need an international driving licence?
Bookings > COVID-19 Information
Can I travel into a designated red zone with one of your vehicles?
Can I move through any country of the European Union with this vehicle?
Am I sure I won't be contaminated by renting one of your vehicles?
Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement ?
Bookings > Extras
Can I book additional extras or equipment?
Do you deliver vehicles?
Do you offer a collection service?
Do you provide child seats?
Bookings > Vehicles
Can I book a specific vehicle in any station of a given city?
Can I choose the car/ truck model?
Can I have confirmation of the vehicle I want?
Can I rent a truck/van with Europcar?
Do I need a special driving licence to drive a truck or van?
What is an ACRISS Code?
What vehicles are available in a given station?
How should I know which vehicle to choose?
Can the station agent explain the vehicle's controls to me ?
Bookings > Why did I received a voucher
Why did I received a voucher?
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